Terms & Conditions

Booking and Cancellation Policy

Booking policy

CONFIRMATION POLICY

In order to confirm the reservation, a payment of 10€ for the pre-booked services is required, as a deposit.

The deposit payment can be made by Bizum or by issuing a bank transfer to our bank account. In this case, you will be asked to provide proof of payment.

The remaining fee for the services will be charged on the day of the service before checking out from our installations. Payments can be made via cash, card, or bank transfer.

At the time of arrival, the guests will be required to complete a health history form and acknowledge the terms of services.

The credit/debit card provided, of which the guest must be the cardholder, will be used in order to guarantee all the services, treatments or products requested before and/or during the stay at BlueZoneZen.

Cancellation and modification policy

BOOKING CANCELLATION POLICY

• Provided that you give at least 8 hours’ notice, you may postpone or cancel your booking without any charge.

• After this period, a charge equivalent to 50% of the services contracted during the booking process will be applied.

• If more than 30 days have elapsed since the deposit was charged, reimbursement can only be made by bank transfer to the account designated by the guest and a certificate of ownership of the account must be provided.

• We remind you that all communication must be made in writing by email to hello@bluezonezen.com or to Whatsapp +34 671 368 137 for the cancellation to be effective.

BOOKING MODIFICATION POLICY

• A booking arrival date and time may be changed without charge provided that it is communicated at least 8 hours before the start of the service.

PROGRAMME OR TREATMENT CANCELLATION AND MODIFICATION POLICY

• The contracted programme may be substituted by another programme or, for repeat guests, by any treatments, up to 8 hours prior to arrival without charge.

• Extra treatments and services contracted during the booking process may be substituted during the stay for other treatments and/or services, but may not be cancelled.